Privacy Policy
June 2025
Your Privacy Matters to Us
At Muscle Cleaning, we are committed to protecting your personal information. We use your data solely to manage your account and deliver the products and services you’ve requested. We will never sell, share, or use your information for any purpose beyond what is outlined in this policy.
About This Privacy Policy
This policy explains how we collect, use, and share the information you provide. It also defines the nature of your relationship with Muscle Cleaning and how your data is handled in accordance with that relationship.
How to Contact us
You can get in touch with us in any of the following ways:
Email: xxx
Phone: xxx
Send us a message through our website:
How to change your preferences
You can call us on xxx or email to xxx to change your preferences at anytime.
Your Privacy Matters to Us
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and share your information.
We operate in full compliance with the EU General Data Protection Regulation (GDPR) and ensure your data rights are always respected.
Who This Policy Applies To
This policy applies to all individuals we interact with, including:
- Customers
- Employees
- Suppliers
- Partners
- Associates
We collect and use personal data to deliver our cleaning services safely and effectively.
What Information We Collect
We may collect and store the following personal details:
- Full name
- Contact information (phone, email, address)
- Contract and employment details
- Service preferences and job booking information
- Invoices, quotes, and feedback
- Job applications (if applicable)
All physical data is stored securely in a locked safe. Digital data is kept on a private, secure server.
Why We Use Your Data
We only use your personal data when necessary and where there is a legal basis to do so. This includes:
- Managing your account
- Delivering our services
- Processing bookings and payments
- Responding to enquiries
- Providing updates or service changes
- Collecting feedback
- Sending relevant marketing (if you've opted in)
Our lawful bases for processing your data include:
- Contractual necessity
- Legitimate interests
- Your consent
Your Consent
You’re not required to share personal data with us, but we won’t be able to offer you services without it.
If you’ve given consent, you can change or withdraw it at any time. You can also object to how we use your data. Just contact us via the details at the end of this policy.
Storing and Processing Your Data
We only store and process your data in the UK. We retain your data only as long as needed to fulfill the purpose for which it was collected.
If you opt out of marketing, we’ll keep only what’s needed to respect that choice.
Your Data Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data
- Object to or restrict how we use your data
- Request data transfer to another provider
- Withdraw consent at any time
Learn more: ICO – Individual Rights
We will not charge for reasonable requests and will respond within one month.
Third Parties
We may share your data with trusted third parties, such as:
- IT providers
- Legal and professional advisors
- HMRC and government regulators
- Business partners in the event of a merger or sale
All third parties are required to treat your data securely and lawfully.
Data Security
We have robust security measures in place to protect your data from misuse, loss, or unauthorized access. Access to your personal data is restricted to staff or partners with a valid business need.
If a data breach occurs, we will notify the ICO within 24 hours and affected individuals within 72 hours.
Cookies
We use cookies on our website to improve your experience. Cookies help us analyze traffic and remember your preferences.
You can choose to accept or decline cookies in your browser settings. If you decline, some website features may not function as expected.
Legitimate Interests
We may share your data for essential business activities such as:
- Fraud prevention
- Payroll and accounting
- Debt collection
- Asset recovery
We do not use your data for any purpose beyond what's necessary to operate legally and responsibly.
Contacting Us & Complaints
If you have questions, concerns, or want to exercise your rights, contact us:
📞 Phone: xxx
📧 Email: xxx
If you are not satisfied with our response, you can contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
🔗 www.ico.org.uk